Neo Gamerz is a digital gaming platform offering game vouchers, loyalty rewards, and access to online tournaments. The platform provides gaming-related content, rewards, and features designed to enhance the overall gaming experience. Certain features may vary by region and availability.

By joining, users may gain access to: • Game vouchers and digital content • Online tournaments and competitive events • Loyalty points on eligible purchases • Educational or community content, where available

To create an account: • Click Sign Up on the homepage • Enter your email, Mobile number, choose a password, and verify your email • Agree to our Terms and conditions, Refund policy and Privicy policy. • You may also sign up using supported social login options

• Click Forgot Password on the login page • Enter your registered email • Follow the instructions sent to your email

After logging in: • Go to the Home Page • Select the game, voucher, and correct region • Complete payment using an available payment methods. Important: Digital products are delivered electronically and are final once delivered.

We support multiple payment methods, including: • Credit / Debit Cards. • Local digital wallets and payment gateways. • BNPL services "valU". Payment options may vary by country, provider, and availability at checkout.

No hidden fees apply. The final price displayed at checkout includes applicable Service fees. Users are responsible for selecting the correct currency and region before completing payment.

No. All purchases of digital products are final and non-refundable once delivered. In rare cases where a voucher is invalid or unredeemable due to a verified technical issue, a replacement code may be provided in accordance with our Terms & Conditions. Cash refunds are not offered.

If you experience an issue: • Contact our Help Center within 24 hours of purchase • Provide your order ID and a screenshot of the error message • Ensure the code has not been redeemed All cases are subject to verification.

To join a tournament: • Visit the Tournaments section • Browse available events • Click Join Now and follow the instructions Participants must comply with all tournament rules. Violations may result in disqualification.

Loyalty points are rewards earned through eligible activities. • Points have no cash value • Points are non-transferable and non-refundable • Points can only be redeemed for available platform rewards Neo Gamerz reserves the right to modify or discontinue the loyalty program.

Support is available through the Help Center, where you can submit a ticket or contact us using whatsapp.

We use industry standard security measures to protect user data. Personal information is handled in accordance with our Privacy Policy.