FAQ

Neo Gaming & Entertainment is a cutting-edge platform designed to enhance the gaming experience through gamification, loyalty rewards, vouchers, and access to online tournaments. Gamers can access AI-powered tournaments, learn directly from top players, and explore a global marketplace. Our platform fosters deeper engagement with exclusive content, rewards, and learning opportunities to help players advance their skills.

By joining you gain access to: Exclusive game vouchers, Participation in global tournaments, Loyalty points for every purchase, Customized recommendations based on your gaming history, Learning resources from top players.

Creating an account is simple: Click on the Sign-Up button on the homepage. Fill in your email, choose a secure password, and verify your email through the link we send. You can also sign up via social media accounts like Facebook or Google.

If you forget your password, follow these steps: Click Forgot Password on the login page. Enter your registered email. Follow the link we send to reset your password.

Once logged in: Navigate to our Marketplace. Choose the game and voucher you wish to purchase. Select your local currency and complete the payment using your preferred method (credit cards, digital wallets, etc.).

We support a wide range of payment methods, including: Credit/Debit Cards, Local payment gateways (Digital wallets/Valu). Please check out at your convenience for specific regional options.

There are no hidden fees. The price you see at checkout is final, including applicable taxes if relevant. Always ensure you are selecting the correct currency and region.

Joining a tournament is easy: Visit the Tournaments section on the site. Browse ongoing and upcoming events. Click Join Now for your preferred event and follow the instructions.

Loyalty points are awarded for every purchase or tournament participation. These points can be redeemed for discounts, vouchers, or exclusive items in our Marketplace. Accumulate more points for bigger rewards!

You can contact our support team via the Help Center. There, you can create a support ticket, or use our live chat for real-time assistance.

Our data is secured using industry-standard encryption for all transactions, and personal information is safely stored in compliance with privacy regulations. For more details, visit our Privacy Policy.